Q1: How long does it take to receive my order?
A1: Orders require 1–3 working days for processing and packaging. Standard UK delivery takes 2–5 working days after dispatch. Weekends and UK public holidays are not counted as working days.
Q2: Can I modify or cancel my order after payment?
A2: You can contact us via email to apply for order modification or cancellation before the order is dispatched. Once the order has been shipped, no modification or cancellation is supported.
Q3: What should I do if my item arrives damaged or defective?
A3: Please contact our support email within 48 hours of receipt, provide your order number and clear photos of the damaged product and packaging. We will verify the situation and arrange a refund, replacement or free return service for you.
Q4: Do you ship to countries outside the UK?
A4: At present, we only provide delivery services for United Kingdom domestic addresses and do not support international shipping.
Q5: How do I start a return application?
A5: Send an email to astriedgoiteinz@hotmail.com with your order number and return reason. Our team will send you official return steps and guidance promptly.
Q6: Where is your store located?
A6: Our official registered business address is 61 Penlinken Drive, Liverpool, L6 3BT, United Kingdom.
Q7: Is your outdoor gear suitable for middle-aged outdoor enthusiasts?
A7: Yes. All Kyrvane products are designed for mature outdoor users, focusing on durability, practicality and low-key minimalist styling, suitable for daily hiking, camping and countryside outdoor activities.