Our return and refund policy strictly complies with UK consumer rights regulations, ensuring fair and guaranteed after-sales rights for every customer.
Return Eligibility & Time Limit: Customers can apply for a return or exchange within 30 calendar days after receiving the goods. The returned items must be unused, unwashed, undamaged, kept in original intact packaging, and resalable condition.
Return Application Process: Please send an email to our official mailbox with your order number, product name, and return reason. We will reply with detailed return instructions and return address guidelines within 1–2 working days.
Return Shipping Cost: For voluntary returns due to personal preference, the return shipping fee shall be borne by the customer. For defective products, damaged delivery, wrong items, or quality problems, we will bear the return shipping cost and provide free after-sales solutions.
Refund Processing: After we receive, inspect, and confirm the qualified returned goods, the refund will be returned to your original payment account within 5–10 working days. The specific arrival time depends on the processing rules of your payment platform.
Non-Returnable Items: Customised products, hygiene-sensitive outdoor personal accessories, and clearance discounted products are not eligible for return unless there are confirmed quality defects.
Damaged Goods Handling: If you receive damaged or defective goods, please contact us via email within 48 hours after delivery and attach clear photos of the product and outer packaging for verification and after-sales resolution.